Legal
- Terms of ServiceVersion 3.4 · 9 November 2026
The agreement for using Elixir: what is included, allowances, the assistant, how you pay depending on whether you buy through Paddle or directly from Alchemy, your data and ours, liability, and disputes.
- Privacy PolicyVersion 2.5 · 7 November 2026
What personal data we hold about account holders and visitors, why, for how long, and your rights.
- User TermsVersion 1.0 · 11 September 2026
The terms between Alchemy and each person who uses Elixir, alongside the Terms of Service their organisation has accepted: the organisation's data, share links, exports, other people you will see, the assistant, and leaving.
- Data Processing AgreementVersion 1.3 · 6 November 2026
The Article 28 terms under which Alchemy processes a client's data as processor, on every plan. Accepted with the Terms of Service or an Order Form; not signed separately.
- Sub-processorsVersion 1.6 · 7 November 2026
Every third party that processes client data on our behalf, what it sees, where, and how we give notice of changes.
- Acceptable Use PolicyVersion 1.0.1 · 6 November 2026
What may not be done with the service, the data it collects, the assistant and the API, and how we act on misuse.
- Cookie PolicyVersion 1.0 · 13 September 2026
Which cookies and similar technologies the website and the app set, what each one is for, which ones wait for your agreement, and how to change your choice.
- Refunds and CancellationVersion 1.2 · 9 November 2026
What is refundable and when, and how to cancel, depending on whether you bought through Paddle or under an Order Form invoiced by Alchemy.
Who we are
Alchemy EMEA Limited is registered in England and Wales, company number 16104791. Registered office: 167-169 Great Portland Street, 5th Floor, London W1W 5PF.
Contact
- Support
- hello@elixirai.io
- Legal and privacy
- legal@elixirai.io
- Telephone
- +1 914 523 9040