Documents
Order Form
Version 1.2, template effective 9 November 2026. The purchase order is a setting: where one is required, access and each invoice wait for it, and the sentence that an invoice is payable without one is gone. Publicity applies unless the Client opts out, and an opt-out is recorded under Amendments. The documents in section 9 are the entire agreement for the subscription, and any master services agreement for other services does not apply to it. A Client that does not accept an update it must accept in the service may end this Order Form without penalty. The renewal price never exceeds the price the Company publishes for the package. Onboarding, set-up and account management, when included, are itemised at no charge. Replaces 1.1.1 of 6 November 2026, whose section 10 said that the Data Processing Agreement is accepted with this Order Form and has no separate signature page. Replaces 1.1 of 25 September 2026, which was written in the third person, linked the documents that form the agreement without versions or dates, added the early-access clause and the use of outputs at the Client's own risk, and stated the renewal cap for the same package and the statutory late-payment wording.
This Order Form is between Alchemy EMEA Limited ("the Company"), registered in England and Wales, company number 16104791, registered office 167-169 Great Portland Street, 5th Floor, London W1W 5PF, trading as Elixir, and the client named in section 1 ("the Client"). By signing it the Client orders the Elixir service on the Terms of Service and the other documents listed in section 9, which form part of it.
1. Parties
Client legal name: [Client legal entity]
Client registered number: [Company number]
Client registered address: [Registered address]
Client VAT number: [VAT number, or "not registered"]
Client trading name, if different: [Trading name]
Supplier: Alchemy EMEA Limited, company number 16104791, 167-169 Great Portland Street, 5th Floor, London W1W 5PF, trading as Elixir; VAT number [Alchemy VAT number]
2. Contacts and notices
Client main contact: [Name, title, email]
Client billing contact: [Name, title, invoice email]
Client notices: [Name, title, email for notices, including notice of updates to the documents in section 9]
Company account contact: [Name, title], hello@elixirai.io
Company notices: Legal, legal@elixirai.io
Procurement system: [None / Name of system]. Terms printed on or attached to a purchase order have no effect.
3. What is ordered
[Package name] subscription, [Brand / Agency] family, [Tier]: 1 at [Price] per [year / quarter / month]: [Price]
Account management: [Days a month] at [Price per year], or, where included, 1 at Included: [Price / $0]
Onboarding: [Hours] at [Price], or, where included, 1 at Included: [Price / $0]
Training: [Hours] at [Price], or, where included, 1 at Included: [Price / $0]
Set-up and configuration: [Days] at [Price], or, where included, 1 at Included: [Price / $0]
[Add-on, one row each, at full price with no term discount]: [Quantity] at [Unit price]: [Price]
Total for the initial term, excluding VAT: [Total]
All prices are in [currency] and exclude VAT and any other applicable tax, which is added to the invoice at the rate in force. If the law of the Client's country requires it to withhold tax from a payment, the Client will increase the payment so that the Company receives the amount invoiced. This Order Form is open for signature until [Quote valid until]; after that date the price and allowances must be re-quoted.
4. Allowances and limits
AI credits per month: [Number], across the engines listed in the specification
AI engines: [Engines named in the specification]
Keyword credits per month: [Number], at results depth [30 / 50 / 100]
Premium keyword coverage: [Share of keyword credits, or "not included"]
Drops per month: [Number]
API reads per day: [Number, or "API not included"]
Workspaces: [Number], set up by the Company's account manager at no charge
Projects: [Number]
Pitch allowance (Network): [Share of the credit pool, or "not applicable"]
Users: [Number, or "unlimited"]
The specification attached to this Order Form, reference [Quote reference, version], forms part of it and lists the engines, markets and features included at the date of signature. Allowances renew each month of the term and API reads each day; unused allowance does not roll over. Add-ons are charged at full price, with no term discount, and, once accepted in writing by the Client's main or billing contact named in section 2 or by an Owner of the organisation, are added to this Order Form without a new signature, charged pro rata for the rest of the term. The features included are those on the features page of the Company's website at the date of signature, plus any added afterwards, as section 1 of the Terms of Service provides.
5. Term and renewal
Start date: [Date]
Initial term: [12 / 24 / 36] months, to [End date]
Renewal: Renews for successive terms of the same length unless either party gives written notice of non-renewal at least [90 / 60 / 30] days before the renewal date
Renewal. The price is fixed for the initial term, with no indexation and no usage-based increase. On renewal on the same package, allowances and features, the price rises by no more than 7.5% above the previous term's price, and, where the Company publishes a price for that package, never above that price, whichever is lower unless a different figure is agreed in writing before the renewal date; a renewal on a different package, or with different allowances or features, is priced as then agreed.
6. Invoicing and payment
Billing frequency: [Annually in advance / Quarterly in advance / Monthly in advance]
First invoice: On signature, or on the start date if later
Payment terms: Payment terms are [30] days from the date of invoice [on a Paddle invoice where 0 days is agreed: Payment is due within 1 day of the date of invoice, because Paddle needs at least 1 day]
Payment method: Bank transfer to the account on the invoice [on a Paddle invoice: Payment is by bank transfer only, to the account on the invoice]
Invoiced by: [Alchemy EMEA Limited / the Company's payment reseller, Paddle.com Market Limited, as seller of record], in [currency]
The fees for the initial term are committed: this Order Form cannot be cancelled for convenience, or scaled down during a term except by a written variation the Company agrees; more may be added by an addendum, charged pro rata. Fees paid are not refundable except as this Order Form, the Terms or the law provide or, on a Paddle invoice, as Paddle's Refund Policy requires. However it is invoiced, suspension for non-payment is as section 5 of the Terms of Service provides. Where the Company invoices, the Company reserves the right to claim statutory interest at 8% above the Bank of England base rate, together with statutory compensation for late payment, under the Late Payment of Commercial Debts (Interest) Act 1998. Where Paddle invoices, Paddle collects payment, and Paddle's Buyer Terms and Refund Policy apply to each Paddle invoice.
7. Early access and service levels
The service is an early-access product in active development. Features, reports and data sources may change, be added or be withdrawn; a feature named in the specification, other than one marked beta or preview, is withdrawn only on 30 days' notice. No service levels, uptime commitments or response times apply unless a service level schedule is attached. The service is provided as is: its outputs (rankings, AI answers, figures) are drawn from third-party sources outside the Company's control and are not guaranteed to be complete, accurate or fit for a purpose, and the Client uses them at its own risk, as sections 11 and 12 of the Terms of Service provide.
8. Who may use the service
Affiliates: [None / The affiliates listed here may use the service under this Order Form, and the Client is responsible for their use: [names]]
Clients served through the service: [Not applicable / The Client may create workspaces for the clients it serves, as the Terms of Service describe for agency packages; the Client remains the Company's client and is responsible for its clients' users]
Access and purchase order: [Purchase order required: The Client's purchase order is required before access is granted and before each invoice is issued; the Company quotes its number on each invoice. Terms printed on or attached to a purchase order have no effect.] [Purchase order not required: Purchase order: Not required.]
Users: Each person given access accepts the User Terms when they create an account or accept an invitation; the Client is responsible for its users' compliance with the Terms of Service and the Acceptable Use Policy
9. The documents that form the agreement
This Order Form and its attached specification: This document
Terms of Service: elixirai.io/legal/terms
Data Processing Agreement, with the sub-processor page: elixirai.io/legal/dpa
User Terms: elixirai.io/legal/user-terms
Acceptable Use Policy: elixirai.io/legal/acceptable-use
Refunds and Cancellation: elixirai.io/legal/refunds
This Order Form and the documents listed above are the entire agreement for the Elixir subscription, and any master services agreement between the parties for other services does not apply to it. By signing this Order Form the Client agrees, for itself and its users, to the documents listed above as published on the legal index at elixirai.io/legal. They are updated from time to time, for example when the law, a regulator or the service requires it. Each update is published there and notified by email to the Client's notices contact, and continued use of the service after an update takes effect is acceptance of it. Occasionally an update may need to be accepted in the service by an Owner or Administrator of the Client's organisation, as section 15 of the Terms of Service describes. If the Client does not accept such an update, it may end this Order Form immediately by notice without penalty and receive a refund of the fees paid in advance for the part of the term after it ends. An update that materially reduces what the Client receives or increases what it pays applies from the Client's next term. Where this Order Form expressly states a term that differs from those documents, this Order Form prevails.
10. Data processing
The Data Processing Agreement applies to the personal data the Company processes for the Client in providing the service, on the instructions it describes. The categories of data, the data subjects and the sub-processors are those set out in its annexes and on the sub-processor page. Notices of sub-processor changes go to the organisation's Owners by email. The Data Processing Agreement is accepted with this Order Form and is not signed separately.
11. Publicity
Name and logo in the Company's customer lists, case studies and marketing: [applies unless the Client opts out; the Client may withdraw consent on notice for future use. / Client opts out: see Amendments.]
12. Amendments
[None; the section is not printed.] [Client opts out of publicity: Name and logo. The Client has opted out. The Company will not use the Client's name or logo in its customer lists, case studies or marketing without the Client's prior written consent.] [Then any other terms agreed for this order that are not covered above.]
13. Signature and effect
This Order Form takes effect on the date of the last signature on the signature page, which has space for two signatories for the Client (one signature binds the Client) and the Company's countersignature, or on the start date in section 5 if later, and is the entire agreement for the order together with the documents in section 9. It may be signed in counterparts and by electronic signature, each of which is an original. Each signatory confirms they are authorised to sign for the party named. The law of England and Wales governs it and the courts of England and Wales have exclusive jurisdiction.